Giftmaga
Wooden Bear Family Puzzle — Customizable with 2 to 5 Names
Wooden Bear Family Puzzle — Customizable with 2 to 5 Names
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A Little Piece of Everyone You Love.
A family is made of the people who belong together. Personalize each wooden bear with a name and create a keepsake that brings your whole family into one little embrace.
Every Family Has Its Own Little Story.
It's the little moments, the familiar names, and the people who make a house feel like home.
Each bear represents someone special. Together, they form a sweet reminder that no matter how big or small your family is, everyone has a place in it.
Your Family, Your Little Bears.
Choose the number of family members and add each person's name. We'll bring your family together in a personalized wooden keepsake.
Choose
Select 2, 3, 4 or 5 family members.
Personalize
Enter each family member's name.
Cherish
Enjoy a keepsake made just for your family.
A Little Heart in Every Detail.
Natural wood tones bring warmth and simplicity to this charming family design.
Each name is engraved onto its own bear, while a contrasting wooden heart sits at the center — a small detail that represents the love holding everyone together.
A meaningful combination of personalized names, warm wood textures and an embracing family silhouette.
For the People Who Mean Everything.
Some gifts are enjoyed for a moment. Others become part of the memories we keep.
Celebrate a growing family and the newest little member.
A thoughtful reminder of the family they've built.
Add a personal touch to a place filled with love.
A meaningful keepsake to celebrate being together.
Made for Your Family.
Keep your wooden keepsake in a dry place. Avoid prolonged exposure to water or excessive humidity. This is a decorative keepsake, not a toy. Keep out of reach of young children due to small parts.
Where Everyone Belongs.
However your family grows, changes or comes together, there's always room for one more memory. Keep the people you love close, in a little piece made just for you.
SHIPPING INFORMATION
SHIPPING INFORMATION
SHIPPING ESTIMATES
Most of our orders are delivered in about 7 to 15 business days to main countries.
Region Shipping Time
USA 7-15 Business days
Europe&UK 7-15 Business days
Canada 7-15 Business days
Australia 7-15 Business days
Rest of the World 7-20 Business days
Delivery time
Delivery time = Processing time + Shipping time
Processing time includes the production time of the product.
Production time vary by product type. Common Products require 1-2 days production time, Customized Products take a little longer to produce, usually up to 3-5 days. this time is not included in the shipping time. Thank you for understanding.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.
All orders are sent with Tracking ID, you can track your order here.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Shipping times exclude clearance/customs delays as these are out of our control.
If you have any other questions, please contact us and we will do our best to help you out.
support@giftmaga.com
REFUND POLICY
REFUND POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to a default, you may return it. Please see below for more information on our return policy.
Returns, Replacements & Refunds
All returns and order issues must be reported within thirty (30) days of the delivery date. We DO NOT accept returns for refund for any orders that are beyond 30 days from the delivery date.
For the puzzle(s) you received within thirty (30) days of the delivery date that has the following questions, we offer free return and full refunds:
1. Missing or broken pieces.
2. Broken packging.
3. Wrong product received.
4. Other problems caused by us.
We DO NOT accept returns if:
1. The items have already been opened and used.
2. If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.
3. The customer made a mistake when ordering the goods for instance (including but not limited to) wrong model selection, wrong quantity selection, mistake in the nature of the goods.
If you need a return, please contact our customer service team to discuss exact details delivery first.
DO NOT send it back directly without contacting our service personnel, otherwise we will not issue a refund.
Return Shipping Cost Responsibility
- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement.
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.
About Customized Products
Customized products are a special type of product, so our policies are also different.
1. If you cancel the order within 24 hours after placing it, we will provide a full refund.
2. If you cancel the order within 24 hours of placing it, as we have already started production, we will only be able to refund 50% of the order amount.
To return or exchange the goods ordered, you need to contact us by sending the appropriate note to our e-mail: support@giftmaga.com
